Get help without exposing your accounts.

Desktop and dashboard technical support

Email support@signalvortex.ai for installation, updates, SignalVortex Options delivery questions, Discord-session slots, signal sources, strategies, PAPER routing, synchronization, or dashboard issues.

For the fastest review, describe the exact steps, expected result, actual result, app version, Windows version, and whether the issue occurs before or after opening the embedded Discord browser.

SignalVortex Options

Questions about missing posts, delayed updates, or whether new Options ideas were appearing usually belong with technical support. Include your membership tier, approximate event time, and whether new ideas were showing at the time. SignalVortex Options posts are general and impersonal—support cannot personalize signals to your account.

See also the SignalVortex Options documentation and the product overview.

Membership, billing, and cancellations

Use the member dashboard’s Manage subscription action or your Whop membership page for billing, renewals, cancellations, and refund eligibility. Support can help locate the correct membership but cannot override Whop billing rules.

Broker and order issues

SignalVortex support can review local PAPER logs, Poly Trade connection status, and software behavior. Broker or Polymarket account access, balances, permissions, order status, fills, exercises, assignments, and account restrictions must be confirmed directly with that venue. Venue records control when they differ from SignalVortex.

Poly Trade

Poly Trade uses your own Polymarket connection (international wallet or Polymarket US API keys). Support can help with the desktop page, connection errors, and whether a preview or order was recorded locally. Wallet balances, API-key permissions, and Polymarket fills must be confirmed in your Polymarket account. Never send wallets, private keys, seed phrases, or API secrets to support.

See the Poly Trade documentation.

What to include

• SignalVortex version and whether it is source or installed build.
• Exact reproduction steps and approximate time of the event.
• Redacted screenshots or screen recording.
• Relevant activity/reconciliation result and error wording.
• A support bundle only after reviewing it for secrets.

Never send these items

• Discord password or six-digit verification code.
• Discord session cookies, user tokens, or QR login data.
• Broker API token, full brokerage account number, or login password.
• Whop license key in a public channel.
• Email password, recovery codes, private keys, seed phrases, or Polymarket API secrets.

Urgent orders or positions

SignalVortex support is not an emergency trading desk and cannot close positions for you. If an order or position needs immediate attention, use the broker’s website/app or contact the broker directly. Pause or stop SignalVortex when safe to prevent additional automated actions.

Review the setup documentation, Terms, and Risk Disclosure.